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PRIVACY POLICY

LAST UPDATED: APRIL 6, 2026

1. Introduction

Delicia (hereinafter — "we," "our company") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us.

This policy applies to all personal data we process about you, regardless of how or where you provided this information to us. By using our website or providing us with your personal data, you agree to the practices described in this policy.

2. Our Principles

Lawfulness

We process personal data only on lawful grounds and in accordance with applicable legislation

Security

We apply technical and organizational measures to protect your data from unauthorized access

Transparency

We clearly inform you about what data we collect and how we use it

Control

You have the right to control your personal data and request its deletion

3. Data We Collect

We may collect and process the following categories of personal data:

Contact Details

First and last name
Email address
Phone number
Mailing address (for partners and suppliers)

Company Data

Company name
Job title
Business details
Tax ID / company registration number (ІПН/ЄДРПОУ)

Technical Data

IP address
Browser type
Operating system
Website usage data

Communication Data

Correspondence history
Reviews and comments
Requests submitted through contact forms

4. How We Collect Data

We collect your personal data in various ways:

Directly from you: When you fill out forms on our website, contact us by email or phone, apply for a job, or send us a partnership inquiry

Automatically: Through cookies and similar technologies when you use our website

From third parties: From our business partners, service providers, or public sources (such as social media)

5. How We Use Your Data

We use your personal data for the following purposes:

Customer & Partner Service

Responding to your inquiries, processing orders, providing information about products and services

Recruitment

Processing job applications and conducting interviews

Website Improvement

Analyzing site usage to improve its functionality and user experience

Marketing & Communications

Sending news about products and special offers (only with your consent)

Legal Obligations

Complying with legal requirements, protecting our rights and interests

6. Legal Grounds for Processing Data

We process your personal data on the following legal grounds:

Contract performance: To fulfill contractual obligations to you or your company

Legitimate interests: To protect our legitimate business interests (e.g., service improvement, security)

Consent: For marketing communications and optional cookies (with your explicit consent)

Legal obligations: To comply with our legal and regulatory obligations

7. Disclosure to Third Parties

We may share your personal data with the following categories of recipients:

Service providers: IT providers, hosting providers, delivery services

Business partners: Distributors, suppliers (only necessary information)

Government authorities: Where there is a legal requirement

Professional advisors: Lawyers, auditors (when necessary)

Important: We do not sell your personal data to third parties. All recipients are required to ensure an adequate level of data protection.

8. Data Storage and Protection

Storage period: We retain your personal data only for as long as necessary to fulfill the purposes of processing, or as required by law. After this period, the data is securely deleted or anonymized.

Data security: We apply appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

Data encryption in transit (SSL/TLS)
Restricted access to personal data on a need-to-know basis
Regular security reviews and system updates
Staff training on data protection
Physical security of servers and premises

9. Your Rights

Under applicable Ukrainian personal data protection legislation, you have the following rights:

Right of Access

Obtain information about the processing of your data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Restriction

Restrict the processing of your data

Right to Data Portability

Receive your data in a structured format

Right to Object

Object to processing based on legitimate interests

To exercise these rights, please contact us using the contact details provided below. We will review your request within 30 days.

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so that we can remove this information.

11. International Data Transfers

In some cases, your personal data may be transferred outside Ukraine (for example, when using international hosting or cloud services). In such cases, we ensure that such transfers are carried out in accordance with the requirements of personal data protection legislation and with the use of appropriate safeguards, such as standard contractual clauses.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with the date of the last update indicated. We recommend reviewing this policy periodically to stay informed about how we protect your data.

13. Contact Information

If you have any questions about this Privacy Policy, how we process your personal data, or wish to exercise your rights, please contact us:

Company: Delicia

Address: 08292, Zavodska St., 2B, Bucha, Ukraine

Phone: +38 (099) 730-00-78

Email: administrator@delicia.com.ua

Confirmation: By using our website or providing us with your personal data, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data in accordance with it.